Veylo

Refund Policy

Last updated 2026  ·  support@shopveylo.store

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Returns must be sent within 14 days after a return address is provided, otherwise the return is ineligible. Please note we are not responsible for covering shipping costs for returns.

To start a return, contact us at support@shopveylo.store. Returns are not accepted for items marked as final sale.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 3–5 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@shopveylo.store.

If an exchange is accommodated, please note you are no longer eligible for a refund.

Questions? Reach us at support@shopveylo.store